Refund policy

 

At YEVELL, we are committed to delivering products of the highest quality and integrity. Please review our return and refund policy below.

All Sales Are Final

Due to the nature of skincare products and our commitment to product quality and hygiene, all sales are final. We do not accept returns or exchanges.

Defective, Damaged, or Incorrect Items

If your product arrives defective, damaged in transit, or if you receive an incorrect item, please contact us at support@yevell.com within 14 days of delivery.

Please include:

• Your order number
• Proof of purchase
• Photos clearly showing the issue

Once your request has been reviewed, we will provide instructions for a replacement or refund, as applicable. If a return is required, return instructions and the appropriate return address will be provided by email.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after it has been processed.