SHIPPING
At YEVELL, we aim to deliver your order quickly and reliably.
We ship to all 50 states, including Hawaii and Alaska, and to PO Boxes.

Processing
All orders are typically processed within 1–2 business days, excluding weekends and holidays. You'll receive a confirmation email once your order has shipped.

Delivery
Standard shipping within the United States typically takes 3–7 business days, depending on your location. Delivery may take longer during sale periods.

Shipping Rates
Complimentary standard shipping is available on all orders within the contiguous United States. Shipping rates for Alaska and Hawaii are calculated at checkout.

Order Tracking
Once your order has shipped, you'll receive a tracking number by email.
Please allow up to 24 hours for tracking information to update.

Shipping Delays
We strive to meet estimated delivery times, but delays may occasionally occur due to carrier issues, weather, or other circumstances beyond our control.

YEVELL is not responsible for shipping delays once your order has been handed over to the carrier.

Incorrect Address
YEVELL is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided at checkout.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@yevell.com. We’ll do our best to accommodate your request before the order enters fulfillment. Once fulfillment has begun, we may not be able to cancel or modify the order.

Packages Marked as Delivered
If your package is marked as delivered but cannot be located, please check around the delivery location, with household members or neighbors, and contact the carrier directly for additional delivery information. 

YEVELL is not responsible for packages confirmed by the carrier as delivered to the shipping address provided at checkout.

RETURNS & EXCHANGES

All sales are final. Due to the nature of skincare products and our commitment to product quality and hygiene, we do not accept returns or exchanges.

If your product arrives defective, damaged in transit, or if you receive an incorrect item, 
please contact us at support@yevell.com within 14 days of delivery with your order number, proof of purchase, and photos of the issue.

Once your request has been reviewed and approved, we will provide instructions for a replacement or refund, as applicable.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after it has been processed.